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Responsible Gaming

Responsible Gaming Online

Responsible Gaming is at the heart of what we do at SkyCity Online Casino. Now that the festive cheer and celebrations have started, we wish to take a moment to remind you to keep the fun in the game.

We work hard to maintain a safe environment for our players. Playing online should be a fun and entertaining experience. But sometimes, you might find yourself spending more money and time than you had originally planned.

There are a number of tools to help you stay safe and also stay within your pre-set limits when playing online. These limits are the player’s primary tools for controlling their gambling and spending. 

Whether you are spending the holidays with family and friends or remaining socially distanced, the festive season is a time for celebrating. Make sure to play it safe and keep the fun in gaming.

To this end, let us go through all the options available.

Reality Check

Before you start playing online, set a reality check for as long as you wish (15 mins, 30 mins, 60mins or none). A push notification is prompted on your screen whilst playing at SkyCity Online Casino as per the set time.

Please note that a Reality Check will only show you how long you have been playing and your net position for that period. It will not force you to log off but rather remind you to use your best judgment.

Play Responsibly and Set a Limit

Sometimes, it can be rather difficult to just stop playing and it may be too late when we finally say to ourselves that it has been enough. Therefore, you can get a use of various limits, you can set for yourself in order to effectively restrict your playing habits.

Deposit Limit

Here you can set a deposit limit for a set period of time (24 hours, 1 week or 1 month). When this limit is reached, you will not be able to make future deposits for the chosen period of time. 

Session Limit

This tool helps you set a time limit for your session, this can be set for as little as 30 mins per day. You will be automatically logged out for the day when this time limit is up. You can log back in once again after 24 hours.

Net loss limit

In this case, you can set the value of the net losses you can make. This is based on bets less the wins during a certain period (24 hours, 1 week or 1 month). When you reach this sum, you cannot place any new bets until your limit has reset.

Wager limit

Limit the total amount you can wager during a certain period of time (24 hours, 1 week or 1 month). When you reach this sum, you cannot place any new bets until your limit has reset.


If you feel that the above limitations are not enough for you at this point in time, then you may wish to choose the Time-out option. If, at any point in time, you suspect that you might be playing a tad too much, the Time-out option acts as a blanket restriction. This is because it gives you the space and distance you need to evaluate your behaviour. The Time-out period can be set for 24 hours, three days, one week or one month. 

Please note that you cannot log into your account during the Time-out period. Once the Time-out period is up, your account will be automatically unlocked and fully accessible once again.


Being responsible means that you know when to say stop. If you feel that gambling is affecting your way of life or getting in the way of your life and the above tools were not enough, then we recommend that you self-exclude for as long as you deem best.

Self-exclusions are for a minimum of six months and can also be permanent self-exclusions. 

Once your self-exclusion period has ended, your account will remain closed unless you contact us to re-open it. When you contact us and our team confirms the reactivation of your account, a 24-hour “cool off” period is initiated. This is done for you to be sure about your decision to reactivate your account. 

Tops Tips for Playing Online

  • Online Casinos are a form of entertainment.
  • Before you start playing online, set your limits and stick to them.
  • Never chase your losses; rather, assess whether you should call it a day.
  • Remember that playing online is about luck and not skill.

Responsible Gaming at SkyCity Online Casino

Remember that there is always an element of risk when playing at an online casino. Luck plays an important role when betting online, and skill does not necessarily change your odds of winning. This is why it is important to set limits so that you will not get into the habit of betting money you cannot afford to risk. Playing at an online casino is a form of entertainment and should never be considered as a way of generating income.

If you’re concerned about signs of a gambling problem, remember you’re not alone. Our friendly team is available around the clock to help with any questions about safe gambling and setting limits. For assistance, click the live chat button on our website’s navigation bar. Alternatively, head to our Responsible Gaming section for more information.

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